tv66 Privacy Policy

tv66 is committed to protecting the personal data of every player who interacts with our platform. We believe that privacy is a right, not a privilege, and we take every reasonable step to ensure that the information you share with tv66 is collected only where necessary, used only for clearly defined and legitimate purposes, and protected against unauthorised access, disclosure, or misuse at all times.

This Policy applies to all personal data processed by tv66 in connection with your use of the tv66 platform, including our website, mobile-optimised interface, customer support channels, and any promotional communications we may send you. It covers data collected directly from you as well as data collected automatically through your use of our services.

We encourage you to read this Policy carefully alongside our Terms & Conditions and Responsible Gaming policy. If you have any questions about how tv66 handles your data, please contact our support team at [email protected] before using the platform.

tv66 is an international online casino and sports betting platform operating at tv66.onl. We provide sports betting, live casino games, slots, and related gaming services to eligible players, with a primary focus on delivering a secure, fair, and enjoyable experience for players based in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions across the country.

For the purposes of this Privacy Policy, tv66 acts as the data controller — meaning we determine the purposes and means by which your personal data is collected and processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are contractually required to process your data only in accordance with our documented instructions and in compliance with applicable data protection standards.

tv66 collects only the personal data that is reasonably necessary to provide our services, comply with legal obligations, and protect the integrity of our platform. The categories of personal data we collect include, but are not limited to, the following:

tv66 does not collect sensitive personal data such as biometric data, health records, political opinions, religious beliefs, or racial or ethnic origin, except where specifically required by applicable law or expressly provided by you for a clearly stated purpose.

tv66 collects personal data through a number of different channels and methods. Understanding these collection points helps you make informed decisions about what information you share with us:

• Direct Provision: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you provide data directly to tv66.
• Automated Collection: When you browse or use the tv66 platform, our systems automatically collect technical and usage data including your IP address, device identifiers, and interaction logs via server logs, cookies, and similar tracking technologies.
• Third-Party Payment Processors: When you conduct a financial transaction via bKash, Nagad, Rocket, Upay, or a bank transfer, your payment provider may share transaction confirmation data with tv66 to allow us to credit your account and maintain an accurate financial record.
• Third-Party Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, and Spribe may share gameplay session data with tv66 to facilitate bet settlement, bonus tracking, and dispute resolution.
• Identity Verification Services: Where tv66 uses a third-party identity verification partner to assist with KYC checks, that partner may provide tv66 with a verification result and a confidence score based on the documents you have submitted.
• Publicly Available Sources: In limited circumstances, and only where permitted by applicable law, tv66 may verify or supplement the information you have provided by cross-referencing publicly available sources such as government databases or sanctions lists.

tv66 uses your personal data for the following specific purposes. We will never use your data for a purpose that is incompatible with those described below without first obtaining your consent or establishing a new legal basis:

• Account Creation and Management: To register your account, verify your identity, maintain your account profile, and provide you with access to all platform features available to verified players.
• Service Delivery: To process your bets and game sessions, settle winnings, record your transaction history, and provide you with an uninterrupted gaming experience.
• Financial Transactions: To process deposits and withdrawals via your chosen payment method, maintain accurate financial records, and comply with anti-money-laundering (AML) obligations.
• Identity Verification (KYC): To verify your age, identity, and place of residence in compliance with know-your-customer obligations and to prevent underage gambling and fraud.
• Customer Support: To respond to your queries, resolve complaints, investigate disputes, and provide assistance via our support channels.
• Responsible Gaming: To monitor your gameplay patterns for signs of problem gambling behaviour, administer your responsible gaming tool settings (such as deposit limits and self-exclusion), and contact you where we identify a potential concern.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, multiple-account violations, money laundering, and other forms of prohibited conduct.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and the lawful requests of competent authorities.
• Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve the performance, usability, and content of the tv66 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and event updates where you have consented to receive such communications. You may withdraw this consent at any time.

tv66 processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing your data is necessary to perform our contractual obligations to you as a registered tv66 player — for example, processing your bets, settling your winnings, and managing your account.
• Legal Obligation: Certain processing activities are required by law, including KYC identity verification, AML transaction monitoring, and the retention of financial records for prescribed periods.
• Legitimate Interests: tv66 processes certain data on the basis of its legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight. We ensure that these interests are balanced against your privacy rights and do not override them.
• Consent: Where we rely on your consent as a legal basis — most commonly for marketing communications — you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

tv66 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment processors involved in processing your deposits and withdrawals. These providers receive only the data required to execute the specific transaction.
• Game Content Providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive session identifiers and gameplay data necessary to deliver, settle, and audit game rounds.
• Identity Verification Partners: Specialist KYC and identity verification providers who assist tv66 in verifying the identity and age of new players as required by our compliance obligations.
• Analytics and Technology Providers: Service providers who assist tv66 in operating the platform, analysing usage data, delivering customer support infrastructure, and maintaining system security. These providers are bound by strict data processing agreements.
• Legal and Regulatory Authorities: Where required by applicable law, a court order, or a lawful regulatory request, tv66 may be obliged to disclose certain player data to competent authorities. tv66 will notify you of any such disclosure where permitted to do so by law.
• Business Transfers: In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring or successor entity, provided that entity agrees to honour this Privacy Policy or a policy of equivalent standard.

tv66 uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and analyse how players interact with our services. A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot access other data stored on your device.

The types of cookies and tracking technologies tv66 uses include:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of these cookies without losing access to the platform.
• Functional Cookies: Used to remember your account preferences such as language, currency display, and responsible gaming settings between sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve platform performance.
• Session Replay Technologies: In limited circumstances, tv66 may use session recording tools to capture anonymised click-path data for UX improvement purposes. No personally identifiable information is captured in these recordings.

You can control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the tv66 platform. For detailed guidance on managing cookies, refer to your browser's help documentation.

tv66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and contractual obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any individual. Where data must be retained beyond the standard period due to an ongoing legal proceeding, investigation, or regulatory requirement, it will be held in a restricted-access environment and used solely for that specific purpose.

tv66 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes, but is not limited to, the following:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the tv66 platform is encrypted using 256-bit SSL/TLS technology, the same standard employed by international banking institutions. This ensures that your data cannot be intercepted or read during transmission.
• Encrypted Data Storage: Sensitive personal data stored in our databases — including identity documents, financial records, and authentication credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within tv66's internal systems is governed by a strict role-based access control policy. Only personnel whose job function requires access to a specific category of data are granted that access, and all access is logged and audited.
• Two-Factor Authentication: tv66's internal administrative systems require two-factor authentication for all personnel access, reducing the risk of unauthorised access arising from compromised credentials.
• Penetration Testing and Security Audits: tv66 conducts periodic security assessments, including penetration testing, vulnerability scanning, and independent security audits, to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: tv66 maintains a documented data breach response procedure. In the event of a security incident that affects your personal data, we will notify you and any applicable regulatory authority within the timeframe required by law.

As a data subject, you hold a number of rights in relation to the personal data that tv66 processes about you. tv66 is committed to honouring these rights promptly and without undue hindrance. Your rights include:

• Right of Access: You have the right to request a copy of the personal data that tv66 holds about you, along with information about how that data is being used and on what legal basis. We will respond to all verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly within your account profile at any time.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to exceptions — for example, we are required to retain certain financial and identity data for a statutory period regardless of an erasure request.
• Right to Restrict Processing: You have the right to request that tv66 restrict the processing of your data in certain situations — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where tv66 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.

The tv66 platform is strictly intended for adults aged 18 years and above. tv66 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. Age verification is a mandatory step in the account registration and KYC process, and any account found to belong to a person under the legal minimum age will be immediately closed and all associated data deleted or retained only as required for legal reporting purposes.

tv66 operates as an international platform, and some of the third-party service providers we engage — including game studios, payment technology partners, and cloud infrastructure providers — may process your personal data in countries outside Bangladesh. When your data is transferred internationally, tv66 takes appropriate steps to ensure that the same standard of data protection that applies within Bangladesh is maintained in the destination country.

Where data is transferred to a service provider located in a country that does not offer an equivalent level of data protection by default, tv66 implements contractual safeguards — such as standard data protection clauses incorporated into our agreements with those providers — to ensure that your data remains protected. By using the tv66 platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the delivery of our services.

tv66 reserves the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised Policy on this page with an updated "Last Updated" date, and where the change is significant, by sending a notification to your registered contact address. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.

Your continued use of the tv66 platform after a revised Privacy Policy has been published constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with a revised Policy, you must discontinue your use of the platform and contact us to arrange account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights, please get in touch with the tv66 privacy and support team using the contact details below. Our team is available 24 hours a day, 7 days a week, 365 days a year.

When contacting us regarding a privacy matter, please include your registered username and a clear description of your request so that we can assist you as efficiently as possible. tv66 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.